EXCELLENT
551 reviews on
Chitown Bills
2023-12-02
Would give zero if I could. Held my car for a week just for an inspection of my tired rod. Told me they would do it Monday after the holiday. Didn’t get results until Thursday. I needed a new tire rod, they tried to sell me the whole steering rack and tell me my internal steering rack “may fail’ due to the steering rod damage. I don’t want to know what my car “might do” I want my tire rod fixed. With them the $3-400 fix turns into $4000. They refused to fix my tire rod. They played my stereo in my car while they inspected my tire rod and ran my battery down. My key fob worked perfectly when I left the car in their possession. Now my lock button doesn’t work. Highly unprofessional. Avoid, avoid, avoid oh and they tried to charge me for 2 alignments upfront instead of fixing the problem then aligning the steering. Just dishonest practices over there!
Dina Rosas
2023-11-27
Outstanding service there care very much about our safety.
marge felz
2023-11-21
Have been coming to Frank's f or years. Always dependable and reliable fast service for all maintenance issues, scheduled and otherwise, and done for a fair price. Will not take my vehicle anywhere else. Great people. Customer satisfaction is at the top of their list.
Chris Morgan
2023-11-16
I just relocated from Colorado, and finding a good European mechanic is never easy. Super glad to have found Franks, couldn’t ask for much more here! Super friendly staff (shoutout to Manny), communicative, and the work was completed very quickly. All of the parts come with a nice warranty too, I would definitely recommend them to take care of your euro:)
Wil Hudson
2023-11-08
Very friendly and customer oriented staff!!
Dick Bruno
2023-11-01
Our first experience. Very detailed and thorough. As my wife drove away, she immediately texted me: “OMG the car feels amazing.” Happy wife, happy life. Nice people to do business and they warranty the work for 36k miles…
Kmac Mac
2023-10-26
Overall they did great. Pricey like any BMW fix/service but they helped us out to minimize the cost. Thanks!
Richard E. from Las Vegas, NV on 1/7/2023 for an auto service of their Mini and their testimonial is:
"Good quality, no high pressure, suggests what you need"
Larry J. from Las Vegas, NV on 12/15/2022 for an auto repair of their Jaguar and their testimonial is:
"Quality work"
Judith H. from Las Vegas, NV on 12/10/2022 for an auto service of their Alfa and their testimonial is:
"I would recommend Franks to friends.
Talia was very helpful.
Judith Haslett"
Kelley K. from Las Vegas, NV on 12/6/2022 for an auto service of their BMW and their testimonial is:
"Very professional and pleasant to work with. They were able to pinpoint my problem with my BMW. I will be going here for all my car services!!"
Mark P. from Henderson, NV on 11/30/2022 for an auto service of their Mercedes-Benz and their testimonial is:
"Adam was awesome. Quality service for a good price."
Marjorie B. from Las Vegas, NV on 11/12/2022 for an auto service of their Mercedes-Benz and their testimonial is:
"I received a notice from you my vehicle was due for service I called in to find out what the service would cost and I asked to speak to Travis he was unavailable. Alia said she would check and get back to me. She never dead and my vehicle has not been serviced so I don’t know what you’re talking about and I’m pretty unhappy. If you would have Travis call me perhaps we can move forward thank you"
